LEGAL And GENERAL TERMS AND CONDITIONS OF SALE
This site is published and broadcast by Céline Lanfry, for Le Turban.
Registered office: 13, Place Adolphe Cherioux 75015 PARIS.
Registration at the RM auto-entrepreneur Paris: S837 661 545 00017
Responsible for publication: Céline Lanfry
Conception and artistic direction: Céline Lanfry
Integration and web development: Marie Brechant
Accommodation: OVH 2 rue Kellermann - 59100 Roubaix - France
This website was created using the open-source WIX editor solution, your banking information is never in our possession. Transactions are fully processed by the secure payment module Stripe.
The site and each of the elements, including but not limited to the trademarks, logos, icons, computer graphics, photographs, which compose it are protected under the international law of the intellectual property. The contents appearing on the site are the property of OVH or other companies. Any use, reproduction or representation, by any means whatsoever, and on any medium whatsoever, of all or part of the site and / or the elements that compose it is not permitted without the express consent of the site.
In general, you can visit our site on the Internet without having to disclose your identity and to provide personal information about you. However, we may sometimes ask you for information. For example, to process an order, match, provide a subscription, or apply for a position. We may supplement this information to close a transaction or offer a better service.
Information on online dispute resolution in accordance with art. 14 para. 1 of the RLL (Online Dispute Resolution):
The European Commission allows consumers to resolve disputes online on one of its platforms, in accordance with Art. 14 para. 1 of the RLL. The platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR) acts as a site where consumers can try to settle disputes outside the of purchases of goods or services online
TERMS OF SALES
These general conditions of sale (hereinafter referred to as the "CVG") are intended to define the rights and obligations of Céline Lanfry (as founder of auto-entrepreneur, owner of the brand Le turban), and of the buyer non-professional (hereinafter referred to as "the Customer") products presented on the website www.le-turban.com (hereinafter referred to as "the Site").
CVGs are systematically subject to acceptance at the time of placing an order, and are essential to the conclusion of the sale. Consequently, any order placed on the Site implies the full and unreserved acceptance of the Client to these CVGs.
These CVG may be modified at any time and without notice by Céline Lanfry (hereinafter referred to as "the Seller"), the applicable conditions being those in force on the date of the order by the Customer. They are accessible to the Customer at any time on this Site, in a format allowing printing and saving.
Article 2. Customers, data protection, warranties and liability
2.1 The Client must be at least 18 years old, and be in full legal capacity. The Customer undertakes to provide the Seller with real and necessary information necessary to fulfill the order. The Customer is responsible for the consequences of information transmitted erroneous or inaccurate, or whose recovery is illegal.
2.2 The Seller undertakes to use the confidential data of the Customer only in the strict context of the operation of the Site. For the smooth running of the order and the shipment, the personal data of the Customer will be subject to a computer processing, which the Customer acknowledges having knowledge. As such, this information may be communicated to the Seller's technical service providers (in particular, carriers, payment service providers, etc.).
2.3 In accordance with the law of January 6, 1978, modified by the law of August 8, 2004, the Customer has a right to access and modify his personal data contained in the files of Céline Lanfry. This modification can be done on the Site via the "my account" section or via a request by email to: email@example.com. The computer processing of this information has been declared to the Commission Nationale Informatique et Libertés (CNIL) under the number 2114786.
2.4 The Seller has only an obligation of means for all stages of access to the Site, the order process, the shipment of the package or a possible after-sales service. Céline Lanfry's liability can not be held liable for any inconvenience or damage arising from the use of the internet network, or any event qualified as force majeure, in accordance with the law and the case law.
2.5 The Customer is informed that the use of the Site may require the implementation of a cookie on his system when browsing the Site. This cookie does not identify the Client, but allows, instead, to record the information related to its navigation, to improve its use during subsequent visits. The shelf life of this data is 13 months maximum.
2.6 In accordance with the legal provisions applicable to the sale, the sold articles benefit from the legal guarantee of conformity and the legal guarantee of latent defects.
In the event of non-compliance of the delivered products or the existence of a hidden defect, the Customer has a 15 days deadline to assert his rights, as from the delivery or the date of discovery of the defect.
Any guarantee is excluded in the event that the deterioration of the product is attributable to the Customer.
Article 3. Products
Each product offered on the Site is accompanied by a detailed description (name, reference, size, color, composition, care and use advice).
The products offered on the Site are made to order by Céline Lanfry, in a traditional way, therefore slight variations in color or workmanship are likely to appear. The photos, as well as the information and characteristics accompanying the products are not contractual. The Customer acknowledges this state of affairs, therefore Céline Lanfry can not be held responsible in case of modification of the aforementioned elements. Nevertheless, in the interests of satisfaction and constant improvement, the Seller invites the Customer to inform him of any errors he may have noticed at the following address: firstname.lastname@example.org.
Article 4. Price and Payment
4.1 The prices displayed on the Site are indicated in euros and excluding tax, the Seller being a microenterprise not subject to French VAT, excluding postage and possible participation in the cost of processing and packaging.
Shipping costs, and possible participation in processing and packaging costs will be indicated in the Customer's basket before final confirmation of the order.
Prices can be changed
at any time, and without notice, especially in the event of a change in tax or economic status. Items will be billed based on rates in effect at the time of validation of the order by the Customer.
4.2 The full payment must be made at the time of the order, and at no time the amounts paid can not be considered as a deposit or down payments. The Customer may choose to pay by credit card (Visa, Mastercard, American Express) via the 100% secure payment solution Stripe, adopted by the Seller, by check or bank transfer. In no case shall the banking information come into the possession of the Seller.
Article 5. Order:
5.1 Any order will be validated and produced only after acceptance of the payment by the Seller. The Customer will receive a confirmation of his order by email, as well as a confirmation of dispatch of the order at the time of shipment.
5.2 The Seller reserves the right to refuse or cancel an order in the event of a dispute with the Customer on a previous order.
5.3 The products are made to order by the Seller, within the limits of available stocks of raw materials. The Seller will inform the Customer of the unavailability of the raw material, or a possible delay in supply. The Customer will then be free to choose if he wishes to cancel his order and to be reimbursed, if necessary, the sums already paid.
Céline Lanfry can not in any way be held responsible in case of permanent or temporary unavailability of a product or raw material. This unavailability can not in any way open any right to compensation or damages in favor of the Customer.
Article 6. Delivery, return and right of withdrawal
6.1 The Seller delivers its products in France, in all countries of the European Union and in the rest of the world with the exception of the following countries: Iran, North Korea, Burma, Sudan, Syria, Cuba.
6.2 The products are sent to the Customer at the delivery address indicated during the order. Delivery can not be carried out in hotels or in postal boxes. The Customer must ensure that he has provided accurate and complete information regarding the delivery address (such as, inter alia: street number, access code, buildings, intercom names, etc.).
6.3 The delivery times indicated on the Site are indicative and correspond to the manufacture of the order, then the average time of treatment and delivery.
The Seller agrees to keep the Customer informed of the progress of his order, and, if necessary, inform him of any delay. The Customer may then choose to cancel the order and be refunded.
In case of late delivery of more than 14 working days, if and only if the product has not been shipped, and without prior notice from the Seller, the Customer may terminate the order by registered letter with acknowledgment of receipt and request reimbursement of his order.
In case of damaged packages (including already open, etc.), the Customer agrees to notify the carrier and the Seller, by all legal means, all reserves, within 72 hours of receipt of the product. In case of absence of reserves past this period, the package will be deemed accepted by the Customer, and can no longer be the subject of any dispute related to delivery.
The Seller can not be held responsible for the consequences due to a delay of delivery independent of its fact and its will.
6.4 The products can be delivered at the free choice of the Customer by the services of the post office or Mondial Relay. The Seller will not be held responsible for any delay in delivery related to the carrier, however, it may compensate the Customer with a commercial gesture that he deems appropriate and at his discretion.
6.5 The Customer has a right of withdrawal of 14 days, in accordance with Article L.121-21 of the Consumer Code, from the receipt of products, without having to justify its decision. The Customer is obliged to inform the Seller, by means of an unambiguous declaration, by email or postal mail. The Customer must return the entire order in its original condition, in its original packaging and in perfect condition for resale, at its expense, to the following address:
13, Adolphe Chérioux Square
In case of withdrawal, the Seller will refund to the Customer all payments received for the order concerned, with the exception of the return costs, which remain the responsibility of the Customer, within 14 days of receipt of the products. The Customer is advised to keep any proof of return. The refund will be made via the method of payment used during the order.
Any product that has been damaged or whose original packaging has been damaged will not be refunded or exchanged.
NB: Cases of exclusion of the retraction:
In accordance with the provisions of
e Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for:
- Goods made to the Client's specifications or clearly personalized or which, because of their nature, can not be re-shipped or are likely to deteriorate or expire quickly
- hygiene reasons, textile products delivered with hygiene seals when they have been removed, clothing that has been visibly worn and / or washed, jewelery such as piercing or earrings.
6.6 The Customer has a period of 14 days, independent of his right of withdrawal, to return a product. Nevertheless, because of the manufacture of the products specifically for each order, the Seller will not make any refund and the Customer will be given a credit of the amount of the product (s) returned (s) usable throughout the Site for a period maximum of 6 months from the date of issue of the credit note.
The Customer must make the request for return by email to the address email@example.com, mentioning in the subject "request for return", return the product at his own expense, by the carrier of his choice, in his state of repair. origin, without being neither worn, nor washed, and in perfect condition of resale. The Customer will receive his credit by email, upon receipt of the return by the Seller.
Exceptions: According to Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur. produce during the withdrawal period
- supply of goods made to the consumer's specifications and clearly personalized;
- supply of goods that may deteriorate or expire rapidly;
- supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles;
The return is at the risk of the Customer, and the Seller can not be held responsible in case of loss or damage to the return package, which would also result in the cancellation of the return.
Article 7. Intellectual Property
Under no circumstances may the Customer download, use or modify all or part of the Site, including its content (products, descriptions, images, etc.). The Site or any part of the Site, may in no case be reproduced, copied, sold or exploited for commercial reasons, without the written and express authorization of Céline Lanfry.
All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the site le-turban.com are protected by copyright, trademark, patent law and copyright. image, and this for the whole world. They are the full and entire property of the company Le Turban Français. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property, is allowed. Any other use constitutes infringement and is punishable under Intellectual Property.
The brand Turban French has been registered with the INPI and is the exclusive property of Céline Lanfry.
Article 8. Force majeure
In case of force majeure, as defined by law and French case law, as an event beyond the control of the Seller, making it impossible or delaying the normal performance of its obligations, Céline Lanfry will inform the Customer by email in the 3 days from the event.
The Seller will then be exempted, without incurring liability or having to pay any compensation. Nevertheless, when the suspension of the Seller's obligations continues for a period of 30 days or more, the Customer may cancel the order and the Seller will refund it via the same means of payment as the one used.
Article 9. Duration and updates
These CVG are concluded for an indefinite period and come into force on the date of validation of the order by the Customer.
These CVGs are subject to change by the Seller without notice. The Customer is invited to regularly check for updates. The Seller undertakes nevertheless to inform the Customer in the event of a major modification having consequences for the Customer.
Article 10. Applicable law, information technology and freedoms
These CVG are subject to French law.
If any of the terms of this GVC is declared void and not enforceable by a court of competent jurisdiction, it will be declared unwritten, however, it will not result in the invalidity of the other terms.
In accordance with Law 78-17 of 6 January 1978, as amended by Law 2004-801 of 6 August 2004, you have the right to access and rectify or delete data
about you. Through us, and only if you have given your initial consent when you arrive on the site, the data may be transmitted to third-party partners. If you do not want to, write to us at firstname.lastname@example.org.
If you subscribe to the newsletter, you have the option if you want to unsubscribe at any time.
In case of dispute over the interpretation, performance or validity of these CVG, the Customer may contact the Seller to find an amicable solution. Otherwise, the French courts will be the only competent.
The applicable texts of the Consumer Code are available on this link.
Article 11. Deliveries and returns
The Turban offers several shipping methods. You can choose the address to which you want to ship the order. The invoice is sent directly to your email address, you can choose to ship directly to a close, if it is a gift.
Unless otherwise stated, your order will be produced and shipped within 10 days to 15 days maximum, to give us the time to manufacture it with all the care it deserves. During periods of holidays and sales, this period may be extended. All shipments are tracked. You will receive the tracking number by email when the shipment has been made.
You have 14 days to return a product that does not suit you, in its original condition, unwashed and unworn. Nevertheless, because of its specific manufacture for each order, we only make refunds in the form of having the amount of the product (s) returned (s). Return shipping costs are your responsibility.
Letter followed: The followed letter delivery is proposed for small shipments, j
Shipping costs from € 6, for example for a top, or a hat.
Delivery time approximately 48h from the dispatch.
Colissimo: Colissimo delivery is offered for shipments,
Shipping costs from 8 €.
Delivery time approximately 48h from the dispatch.
Average shipping time of 6-7 business days.
Average delivery time 2-3 business days
NB: Special rates may apply for Overseas, and vary depending on the country of destination.
Towards the European Union:
Shipping costs from € 12.50.
Variable postage depending on the country of destination.
To the rest of the world:
Variable postage depending on the country of destination, from 20 €.
Article 12. Miscellaneous
These terms and conditions take effect from 01 March 2019. The leturban.com website through the company Le Turban Français reserves the right to modify certain elements of these general conditions during the year. Article 11 is not applicable to personalized items, which can not be returned or exchanged once the order has been validated.